Refunds & Cancellation Policy
Effective Date: January 1, 2026 | Last Updated: March 2026
24-Hour Grace Period
Full 100% refund on initial deposits if cancelled within 24h prior to technical kickoff.
Milestone Protection
You only pay for milestones you review and approve in accordance with the SOW.
2 Revision Cycles
Each milestone includes up to 2 iterative revision cycles to ensure complete alignment.
Overview & Policy Intent
At EngageSphere, our goal is to deliver high-quality, scalable digital solutions with total transparency. Because bespoke software development requires upfront technical architecture, dedicated senior engineer allocation, and infrastructure provisioning, our cancellation and refund terms are designed to be fair, clear, and predictable for all parties.
Pre-Kickoff Cancellation & Deposit Refunds
- Within 24 Hours: If you cancel a signed project within 24 hours of agreement signing and prior to the formal technical discovery kickoff meeting, your initial deposit will be refunded in full (less standard payment processing gateway fees).
- Post-Kickoff & Active Development: Once technical architecture workshops, UI/UX wireframing, or engineering sprints commence, initial deposits are non-refundable as they offset incurred labor, engineering team allocation, and infrastructure setup costs.
Milestone-Based Project Payments
For fixed-scope projects structured into milestone releases (e.g., Wireframing, MVP Build, QA/Testing, Production Launch):
• Approved Milestones: Payments released for approved milestone deliverables are final and non-refundable.
• Unfinished / Future Milestones: If either party terminates the project prior to subsequent milestones, the Client is not billed for uncommenced future milestone phases.
Monthly Retainers & Maintenance Plans
Monthly cloud infrastructure retainers, dedicated maintenance packages, and ongoing engineering support subscriptions may be cancelled at any time with 14 calendar days written notice prior to the renewal date. Retainers are billed at the beginning of each billing cycle and are non-refundable for the active billing month once initiated.
Revision Cycles & Quality Assurance
To guarantee your complete satisfaction without requiring financial disputes, each milestone deliverable includes up to 2 comprehensive revision rounds within the agreed Scope of Work. Revisions addressing deviations from the approved technical specification are prioritized and completed at no added cost.
How to Submit a Cancellation or Refund Request
To submit a formal cancellation notice or request a billing review, please contact our billing department in writing:
EngageSphere Billing & Accounts Department
30 N Gould Street, Ste R, Sheridan, Wyoming 82801
Email: info@engagesphere.us / support@engagesphere.us
Phone: (517) 271-8582